Returns & Refunds

This policy is aligned with the South African Consumer Protection Act (CPA) and applies to all purchases made within South Africa.

Cooling-Off Period (CPA Section 44)

In accordance with the CPA, customers are entitled to a 7-day cooling-off period for certain transactions.

However, due to the nature of fragrance products and health and hygiene considerations, the following conditions apply.

Returns Eligibility

We accept returns provided that:

  • The item is unused, unopened, and sealed

  • The return is requested within 7 days of delivery

  • The product is in its original packaging and in resale condition

 Returns will not be accepted for:

  • Opened or used fragrances

  • Products with broken seals

  • Items damaged due to misuse or negligence

  • Sale or promotional items (unless defective)

This is permitted under the CPA where goods are not suitable for return due to hygiene or safety reasons once unsealed.

Defective, Damaged, or Incorrect Goods (CPA Section 55 & 56)

If you receive an item that is:

  • Defective

  • Damaged in transit

  • Incorrect

You have the right under the CPA to request:

  • A repair,

  • A replacement, or

  • A refund

Please notify us within 48 hours of delivery and provide:

  • Your order number

  • Clear photographs of the item and packaging

Refunds

Once a return has been received and inspected:

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued using the original payment method

  • Original shipping costs are non-refundable, unless the return is due to a defect or error on our part

Return Shipping Costs

  • Customers are responsible for return shipping costs for change-of-mind returns

  • We will cover return shipping costs for defective or incorrect items

Exchanges

We do not offer direct exchanges.
Approved returns may be refunded, after which a new order may be placed.

How to Request a Return

To initiate a return, please contact us at:
info@deamara.co.za

Include:

  • Order number

  • Reason for return

  • Supporting images where applicable

Returns sent without prior approval may not be accepted.

Processing Timeframes

  • Return requests are reviewed within 1–2 business days

  • Approved items must be returned within 5 business days of approval

Policy Amendments

We reserve the right to amend this policy in line with updates to legislation or business operations. Any changes will be published on this page.