Privacy Policy
Privacy Policy (South Africa – POPIA Compliant)
This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.
By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect and process the following personal information:
Full name and surname
Contact details (email address, phone number)
Delivery and billing address
Order and payment information (processed securely via third-party payment gateways)
Website usage data (cookies, IP address, browser type)
We only collect information that is necessary to provide our products and services.
2. How We Use Your Information
Your personal information is used to:
Process and fulfil orders
Arrange delivery and provide tracking information
Communicate order updates and customer support
Comply with legal and regulatory obligations
Improve our website and customer experience
We do not sell or rent your personal information to third parties.
3. Payment Information
Payments are processed securely through third-party payment gateways.
We do not store your card or banking details on our servers.
4. Sharing of Information
We may share your information only with trusted third parties where necessary, including:
Courier and delivery partners (for order fulfilment)
Payment service providers (for transaction processing)
IT and hosting service providers
All third parties are required to handle your data in compliance with POPIA.
5. Cookies and Website Analytics
Our website uses cookies to:
Improve site functionality
Analyse website traffic
Enhance user experience
You may disable cookies in your browser settings, although some features of the website may not function correctly.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
Loss
Unauthorised access
Misuse or disclosure
Access to personal information is restricted to authorised personnel only.
7. Data Retention
We retain personal information only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal and accounting requirements
When no longer required, information is securely deleted or anonymised.
8. Your Rights Under POPIA
You have the right to:
Access your personal information
Request correction or deletion of your information
Object to the processing of your information
Withdraw consent where applicable
Requests can be made by contacting us using the details below.
9. Marketing Communications
If you opt in to receive marketing communications:
You may unsubscribe at any time
We will only send relevant updates, promotions, or news
We do not send unsolicited marketing messages.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time.
Any changes will be posted on this page.
12. Contact Information
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at: