FAQs

Orders & Payments

Q: What payment methods do you accept?
We accept secure online payments through PayFast, including major debit and credit cards supported in South Africa.

Q: Is it safe to shop on your website?
Yes. All payments are processed through secure, encrypted payment gateways to ensure your information is protected.

Shipping & Delivery

Q: Do you deliver nationwide in South Africa?
Yes, we deliver to most residential and business addresses throughout South Africa.

Q: How long does delivery take?
Delivery times depend on the option selected at checkout:

  • Standard Delivery: 2–4 business days

  • Express Delivery: 1–2 business days

Delivery times are estimates and may vary depending on location, courier operations, and public holidays.

Q: How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address, selected delivery option, and parcel size.

Q: Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

Returns & Refunds (CPA-Compliant)

Q: Can I return a fragrance if I change my mind?
Yes, provided the item is unopened, unused, and sealed, and the return request is made within 7 days of delivery, in line with the Consumer Protection Act.

Q: Can I return an opened fragrance?
No. For hygiene and safety reasons, opened or used fragrance products cannot be returned.

Q: What if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund in accordance with the CPA.

Q: How long do refunds take?
Approved refunds are processed within 5–10 business days and are issued via the original payment method.

Products

Q: Are your fragrances original?
Our fragrances are inspired by luxury scents and carefully crafted to deliver long-lasting, high-quality alternatives. Brand names are used for reference only.

Q: How long do your fragrances last?
Longevity varies depending on skin type and usage, but our fragrances are formulated for extended wear.

General

Q: Can I change or cancel my order after placing it?
If your order has not yet been dispatched, please contact us as soon as possible. Once an order has been shipped, changes or cancellations may not be possible.

Q: How can I contact you?
You can reach us at:
info@deamara.co.za

We aim to respond within 1 business day.